Shipping & Delivery
How do I track my order?
Once your order has been packed and processed, you will receive a confirmation email with your shipping details within 1-2 days. This email will include a tracking number and a link to our Tracking Page.
Note: The tracking information may not be immediately available after your order is processed. It can take 1-2 days for the carrier to pick up your package and activate the tracking number into their system. If you don't see any updates right away, please be patient and check back later.
If >4 days have passed and you still haven't received a tracking update, please reach out to our Customer Support team and they will check what's going on at once.
When will I receive my order?
This depends on the shipment method you select and the country of destination. The delivery time will be calculated and displayed at checkout.
You can find the estimated delivery time frame in both your order confirmation email and on our tracking page.
Our Order Fulfillment Process: Step by Step
After you've placed your order with us, here's how we ensure it reaches you:
- Packing: Your order is carefully packed at our fulfillment center, preparing it for its journey to you.
- Carrier Pickup: A trusted carrier picks up your order from our fulfillment center, marking the beginning of its transit.
- In Transit: Your package is on the move! It's making its way through the carrier's network toward your delivery address.
- Out for Delivery: Your order is in the final leg of its journey, on its way to your doorstep.
- Delivered: Your order has arrived! Check your doorstep or mailbox because your package is waiting for you.
Stay Informed: You won’t have to guess where your order is at any point. We’ll send you email updates at each step, keeping you informed from the moment your order leaves our fulfillment center to when it’s delivered to you.
Refund Guarantee
If you haven't received your order within 30 days after placing it, you will receive either a reshipment or a full refund from us, depending on the circumstances and your preferences.
What are the shipping fees?
That varies per country and per shipping method. The costs are being calculated during the checkout, as soon as you've filled in your address.